Support
How can we help?
Whether you're onboarding an agency or troubleshooting a certification upload, we're here to get you back to readiness.
Email support
Questions about your account, agencies, or data.
admin@musterport.com
Help center
Guides for rosters, certifications, and setup.
Browse articles
Onboarding
Bringing a new agency onto Musterport? We'll help.
Book a session
Active incident or activation?
If Musterport is down during a live activation, call our priority line at 1-800-555-0100 for 24/7 response. Musterport supports your operations — always follow your agency's official emergency procedures first.
Frequently asked questions
How do volunteers upload their certifications?
Volunteers can upload certification documents from their profile, or an administrator can add them on their behalf. Musterport reads the expiration date so the record's status updates automatically.
What do the status colors mean?
Green means a certification is current, amber means it's expiring within 30 days, and red means it has expired and needs action. This keeps roster readiness visible at a glance.
Can we manage multiple agencies from one account?
Yes. Musterport is built for umbrella organizations. You can group volunteers by agency — such as County EM, ARES, or SKYWARN — and manage access per agency.
Is our volunteer data private?
Volunteer records are visible only to authorized members of your organization. Data is encrypted in transit and at rest. See our Privacy Policy for full details.
How do we get notified before certifications expire?
Administrators receive expiration reminders as certifications approach their renewal window, so you can prompt volunteers before they lapse.