Support
How can we help?
Musterport is in beta, and there's a real person on the other end. Questions, feedback, bug reports, feature requests — send them our way.
Email us
For anything at all — getting your agency set up, a problem you hit, or something you wish Musterport did — reach us at:
admin@musterport.comDuring the beta we read every message, and your feedback shapes what we build next.
Not for emergencies
Musterport helps you prepare and track readiness — it is not an emergency dispatch or communication system. In an active incident, always follow your agency's official procedures, and call 911 for life-threatening emergencies.
Frequently asked questions
Is Musterport really free right now?
Yes. While we're in beta, every feature is free for both volunteers and agencies — no credit card, no trial timer. See our pricing page for how things will work after the beta.
How do volunteers add their certifications?
From your profile, add each certification with its issuer and expiration date. An administrator can also issue a certification to a member from the roster. Attaching the actual certificate document is on our beta roadmap.
What do the status colors mean?
Green means a certification is current, amber means it's expiring within 30 days, and red means it has expired and needs action — so roster readiness stays visible at a glance.
Can we manage multiple agencies from one account?
Yes. You can belong to several organizations and switch between them, each with its own roster and readiness — built for volunteers who serve multiple agencies and for umbrella organizations coordinating partners.
Who can see a volunteer's data?
A volunteer owns their record. It's shared with the organizations they've actively joined and visible only to that organization's admins — leaving an organization ends its access. See our Privacy Policy for details.
How do I request a feature or report a bug?
Email admin@musterport.com. During the beta, what you tell us directly shapes what we build next.